CitizoSupport
Citizo prepares you for the civic exam of your French multi-year residence permit, resident card or naturalisation. A question, a problem, a mistake in an answer? Email us.
I changed phones. How do I get my purchase back?
Sign in with the same Apple ID, open Citizo, then Settings and “Restore purchases”. The button is also at the bottom of the purchase screen.
How do I cancel the weekly subscription?
In iPhone Settings, tap your name, then Subscriptions, then Citizo. Cancel at least 24 hours before the end of the current week so the next one is not charged. Deleting the app does not cancel the subscription.
How do I get a refund?
Apple handles payments and refunds: request one at reportaproblem.apple.com.
An answer or an explanation looks wrong
Send us the text of the question and what looks wrong. The question wording comes from the official lists; the answers and explanations are written by us from official sources, and we fix every mistake reported.
Is my progress saved?
It stays on your phone, with no account. Deleting the app erases your answers and results. Your purchase always restores.
Is Citizo an official app?
No. Citizo is independent and is not a government service. For the rules of the exam, see formation-civique.interieur.gouv.fr (in French).